Privacy Policy
Privacy Statement for EcoRun
This Privacy Policy delineates the practices of EcoRun concerning the collection, utilization, disclosure, and safeguarding of your personal information. Personal information encompasses data that can identify you or can reasonably be linked to your identity, in addition to other relevant information. Throughout this statement, references to "we," "our," or "us" pertain to EcoRun.
At EcoRun, we are fully dedicated to upholding customer privacy with utmost integrity, recognizing the profound trust you bestow upon us. Any information collected during your interaction with our website, utilization of our products, or engagement with our services will be utilized solely for its intended purposes and strictly in accordance with this Privacy Policy. Our practices are aligned with the stipulations of The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By furnishing us with any personal information during your engagement with our website, products, or services, you affirm your acceptance of the terms outlined in our Privacy Policy. Furthermore, you consent to us managing your personal information in accordance with the principles articulated herein.
Occasionally, we may find it necessary to revise our Privacy Policy. In such instances, the latest version will be accessible at www.ecorun.energy/privacy-policy. Any updates to our Privacy Policy will apply to all information in our possession at that time. We encourage you to periodically review this policy for any modifications.
If you do not concur with the terms of our Privacy Policy, we encourage you to contact us to seek clarification and discuss your concerns before divulging your personal information. We are readily available to address any queries you may have and can be reached via phone at 1300 315 484 or through email at info@ecorun.energy.
Information EcoRun May Collect and Retain
EcoRun may gather and retain the following details:
1. Your Name and Title
2. Business Name(s) (for Commercial Products)
3. Contact particulars such as addresses, telephone numbers, email addresses, ABN/ACN numbers, social media profiles, and website(s)
4. Energy billing data provided by you for the purpose of analyzing usage patterns and devising optimal technological solutions. This may encompass, but is not restricted to, your NMI (National Metering Identifier), MIRN (Meter Installation Registration Number), total billing amount, daily usage statistics, and other pertinent information essential for delivering tailored products and services.
How We Collect Your Information
EcoRun employs various methods to gather your personal information, including:
1. Directly from you: This may occur during inquiries about or applications for our products and services. Such interaction could involve telephone conversations with our representatives, data submissions via our website, or information shared through our social media platforms. Additionally, we may directly obtain information during the application process for employment or engagement as a contractor or service provider.
2. From third parties: We may receive information from entities with whom we maintain industry relationships, business partners, clients, and other service providers.
3. Existing database(s): Information may be sourced from our pre-existing databases.
4. Publicly available sources: We may also collect information from publicly accessible sources.
While you are not compelled to provide personal information, you may opt to communicate with us anonymously via our website or social media channels. Nonetheless, please note that if certain information is withheld, we may be unable to furnish you with the full benefits of our products and services, respond to your inquiries, or facilitate access to any provided online Ecorun accounts.
Storage and Security Measures Employed by EcoRun
EcoRun employs diverse methods for storing information, encompassing electronic storage on computer systems, paper files, and other record formats. We undertake reasonable measures to safeguard personal information against misuse, interference, unauthorized access, modification, or disclosure. Our personnel are mandated to handle your information in accordance with regulatory compliance, and we have implemented appropriate physical, electronic, and managerial protocols to protect the personal information entrusted to us.
While acknowledging the inherent security complexities of the internet and social media, we acknowledge that absolute security cannot be guaranteed. Therefore, we cannot assume liability for the security of any personal or sensitive information transmitted to us over the internet or via email, nor for any potential unauthorized access or utilization of such information during transmission prior to its arrival within our purview. For instance, we advise against transmitting financial data such as credit card details through email or social media channels and messaging applications.
EcoRun Routinely Relies
On the collection and utilization of personal information to better comprehend the requirements of our valued clientele. The personal information gathered may be utilized for various purposes, including:
1. Facilitating the provision of our products and services, encompassing preparation, installation, maintenance, warranty, and repair processes.
2. Addressing your inquiries or feedback promptly and efficiently.
Conducting marketing endeavors related to our products and services, such as email promotions, special offers, events, or other pertinent information of interest.
3. Enhancing the quality of our products, services, website, or social media content, and customizing forms across these platforms.
4. Engaging with customers for auditing or market research endeavors through telephone, email, or conventional mail channels.
5. Internal administrative functions such as record-keeping, accounting, or auditing.
6. Evaluating applications for employment or assessing suitability as a contractor.
7. Fulfilling our legal and regulatory obligations as mandated.
8. Any other foreseeable purpose aligned with our business operations.
Periodically, we may utilize your personal information to disseminate marketing materials regarding our offerings. Should you prefer not to receive such communications, you retain the option to opt out by contacting us directly and expressing your preference (refer to Access, Correction, and Control of Personal Information), or by utilizing the provided "unsubscribe" link in any marketing correspondence we dispatch.
Sensitive Information
In compliance with the Federal Privacy Act 1988 (Cth), EcoRun refrains from collecting or utilizing 'Sensitive Information' in the provision of our products and services. This category includes:
1. Race or Ethnic origin
2. Political Opinions
3. Membership of a Political Association
4. Religious Beliefs or Affiliations
5. Philosophical Beliefs
6. Membership of a Trade Union
7 Sexual Preferences or Practices
8. Criminal Records
9. Health Status and/or related information
Sensitive Information
If at any point a staff member solicits such information from you, or if you suspect that any of the aforementioned details are being sought in any capacity, we encourage you to promptly contact us. Your concerns will be swiftly addressed to ensure compliance with our privacy protocols.
Access, Correction, and Control of Personal Information
EcoRun has established robust procedures to ensure that the personal information we collect and maintain about you remains accurate, current, and complete. While we endeavor to maintain the accuracy of the information provided to us, we also rely on the accuracy of the data you furnish. As a valued customer, you possess the right to request details regarding the personal information held by us. If you believe any information within our possession is inaccurate, incomplete, or outdated, we encourage you to promptly contact us via phone at 1300 817 847 or email us at info@ecorun.energy. Under the stipulations outlined in APP 13 'Correction of Personal Information,' we commit to responding and effecting necessary corrections within a minimum timeframe of 30 days. Furthermore, we undertake reasonable measures to notify relevant third parties, where applicable, of any corrections made to the information previously disclosed to them, provided they are also governed by the APP regulations. In instances where we may decline a request for information correction within the scope delineated in APP 13, we are committed to furnishing a comprehensive written explanation within the stipulated timeframe.
You have the option to exercise control over the collection or utilization of your personal information by EcoRun through various means, including:
1. Selecting an available checkbox, if applicable, indicating your preference to refrain from having your information utilized for marketing endeavors, should you be prompted to complete a form on a tablet device by one of our representatives.
2. Submitting a written request via email to info@ecorun.energy.
Complaints Regarding Personal Information Handling: Should you encounter any concerns or wish to lodge a complaint regarding our handling of your personal information, or if you suspect a breach of your privacy has occurred, we urge you to promptly contact us. Upon receipt of your complaint, we will conduct a thorough investigation and endeavor to address your concerns within a reasonable timeframe. You are welcome to reach out to us via telephone, email, or traditional mail at info@ecorun.energy.2. Submitting a written request via email to info@ecorun.energy.
